Why work at Shizen Spa at Cosmopolitan Hotel?
- Competitive salaries
- Discounted accommodations at Deerhurst Resort, Horseshoe Resort, and Pantages Hotel
- Discounted activities at resort properties: ski, golf, amusement park
- 20% - 30% discount food & non-alcohol beverage
- 20% discount on retail merchandise
- 20% discount at Shizen Spa
- Friends and family discounts
- Employee reward programs and holiday celebrations
SPA RECEPTIONIST
Job Description
*To ensure the reception area operates smoothly and efficiently at all times while ensuring exceptional customer service.
*To work in a tidy, safe and organized manner.
*To open The Spa at least 30 minutes prior to the first appointment. Ensure The Spa refreshments are prepared and the lights and music are turned on.
*Make spa reservations for spa guests, observing for conflicts in bookings.
*Relay all relevant spa information to guests booking services including a proper explanation of treatment procedures, spa requirements, cancellation policy, arrival times and all other relevant information.
*Ensure the correct customer information is obtained at time of booking and ensure relevant notes are put on file.
*To pass on the correct information and answer questions about The Spa via telephone, emails, fax and in person.
*Greet all guests in a courteous manner; make sure the guest is welcomed to The Spa before they make it to the front of the desk. Acknowledge guests even if you are on the telephone with a smile.
*Ask guests to complete a client history form, take them into the waiting area, sit them down and offer them a drink and make sure they are comfortable.
*Forms must be written out the night before with the relevant information, repeat client forms must be located and updated. Forms from that day must be filed accurately once updated by relevant staff.
*Update spa schedule with guest arrivals and/or additional services booked.
*Cash out guests once they have completed their spa visit, maintain a courteous manner and respect guest privacy.
*Improve sales and service revenue by promoting other treatments and products.
Job Requirement
1-3 years spa experience
Customer Service focused
POS systems
Product/Service Sales experience
Applicants who do not already have legal permission to work in Canada will not be considered.
Send your resumes to resumes@cosmotoronto.com
